All the Details and Frequently Asked Questions
What inspires Zahrina's works?
Zahrina is inspired by the emotions and movement of light and colour that radiates from nature. Zahrina believes in protecting our environment and painting is key to this awareness. Zahrina's art is designed intentionally to connect you to the beauty of our world and transforms your home into a sanctuary. Locally handmade with passion and premium materials, her statement pieces are designed to bring you joy and a lasting sense of wellbeing.
Will colours fade over time?
No, you can rest assured that your artwork will remain vibrant for a lifetime. We use oil paint on canvas and Giclee quality pigment inks and premium Fine Art Canvas, ensuring fade-resistant, museum-quality results. These archival materials are designed to stand the test of time, so you can enjoy your investment for generations.
Is this artwork easy to hang?
These canvases are designed for quick and easy hanging. Plus, you can choose from our professional framing options (Oak, White, Gold, or Black) and receive your artwork ready to display. See below for more detailed information on hanging. We recommend framed paintings ready to hang.
How to hang your artwork
Most artworks can be easily hung with standard picture hooks. All framed paintings have a quality hanging system behind the art piece for you ready to hang.
How to Hang XL Artworks
For the oversized XL 160x120cm+ and 140x140cm sizes, we highly recommend two installation points on your wall. A D-ring will be installed on each side of the frame. Please use these D-rings to hang the art directly onto the hooks installed on the wall. Do not add wire to hang heavy pieces.
What is your return policy?
Change of Mind: We want you to be overjoyed with your purchase. We offer the peace of mind of a 7-day return window, just in case. Please note - the return address is in Sydney, Australia.
Quality & Warranty: It is rare, but sometimes accidents happen. To ensure you can have peace of mind when ordering art online, I offer to replace the artwork immediately if in the very rare case your art is defective, damaged in transit, or if you receive the wrong item.
Read the full Return Policy, here.
How do I track my delivery?
Once your items have been shipped out, you will receive an email notification with a tracking number attached. This tracking number will link to the carrier's tracking website, enabling you to track the status of your order. Please note that in some cases, tracking updates may take 24-48 hours to be accurately reflected. You are most welcome to pick up your painting direct from me the artist at Northbridge, Sydney, Australia.
How can I be sure my art will arrive safely?
We will pack your artwork with the upmost care in secure layers of bubble wrap, reinforced card layers and a heavy duty protective cardboard box. Unframed prints are carefully wrapped and rolled, packed securely in a heavy-duty mailing tube.
Our instances of damage in transit are extremely low due to the care we take in packaging your artwork.
If there are any issues or defects with your order I will work with you to promptly resolve this and issue a replacement or refund if required. You can read more in the Refund Policy.
How much is shipping?
Receive expedited worldwide shipping, at our expense, on art print purchases of $350 AUD or more.
For other items, bespoke shipping options are calculated at checkout.
What is your return policy?
Once your items have been shipped out, you will receive an email notification with a tracking number attached. This tracking number will link to the carrier's tracking website, enabling you to track the status of your order. Please note that in some cases, tracking updates may take 24-48 hours to be accurately reflected.
How do I track my delivery?
We estimate delivery to most places in Australia, United States and Canada between 2 and 7 business days. Allow up to 7 days for deliveries outside the above countries.
When an item is shipped you receive a tracking link, and you will receive a specific delivery estimate from the courier via the tracking page.
You can view more information in our shipping policy, here.
When will my item arrive?
We estimate delivery to most places in Australia, United States and Canada between 2 and 7 business days. Allow up to 7 days for deliveries outside the above countries.
When an item is shipped you receive a tracking link, and you will receive a specific delivery estimate from the courier via the tracking page.
You can view more information in our shipping policy, INFO HERE.
How can I be sure my art will arrive safely?
We will pack your artwork with the upmost care in secure layers of bubble wrap, reinforced card layers and a heavy duty protective cardboard box. Unframed prints are carefully wrapped and rolled, packed securely in a heavy-duty mailing tube.
Our instances of damage in transit are extremely low due to the care we take in packaging your artwork.
If there are any issues or defects with your order I will work with you to promptly resolve this and issue a replacement or refund if required. You can read more in the Refund Policy
Where are you located and where do you ship from?
Zahrina's studio is situated in Northbridge, New South Wales, Sydney, Australia, a town located only 5klms north of Sydney city. While her base is in Australia, she facilitates worldwide shipping of her originals and canvas prints.
For Australian clients, artworks are dispatched directly from her fine art printer and framers based in Melbourne, Sydney, and Brisbane.
Clients in the USA - art is shipeed directly from my fine art printer/framer in New York State.
Clients in Canada - art is shipped directly from my fine art printer/framer in Montreal.
Clients in NZ - Art is shipped from Australia to be framed locally in NZ, and is then delivered direct to your door.
For all other international clients outside of Australia, NZ, USA and Canada, canvas prints are shipped from North America or Australia, whatever is the most-economical and efficient for the customer.
By strategically positioning printing and framing operations near delivery locations, Corinne ensures the most expedient delivery of her artworks.
Is canvas wall art right for me?
Canvas artworks are Giclee Fine Art prints on 410g/m2 Cotton Canvas. Your artwork features a velvety finish on canvas with a deeply textured surface. Our fine art printer uses techniques that delivers brilliant images with superior fade resistance for a museum-quality finish.
Will canvas wall art fade over time?
No, you can rest assured that your artwork will remain vibrant for a lifetime. I use high quality oil paints on original paintings and we use Giclee quality pigment inks and premium on our Fine Art Prints and Canvases, ensuring fade-resistant, museum-quality results. These archival materials are designed to stand the test of time, so you can enjoy your investment for generations.
What's the difference between unframed, stretched and framed canvas?
Unframed, Rolled Canvas Ships Worldwide
- Your gorgeous artwork will arrive securely and safely packaged, rolled in a tube. Unframed canvases come with an additional 2" white border all around to allow for stretching and framing of your choice. This is the lowest cost option, and you will need to arrange to have your artwork stretched or framed with a local framer after delivery.
Stretched, Ready to Hang Canvas Ships to Australia, USA & Canada only
- Arrives ready to hang on the wall, with wire preinstalled. The canvas 'wraps' around timber stretcher bars 1.5in thick.
- The edges of the artwork wrap around the frame for a clean, modern finish.
- This is a great option if you want your artwork to arrive ready to hang at your door.
- Stretched canvases give the look and feel of a clean, modern finish and gallery feel.
Professionally Framed Canvas Ships to Australia, USA & Canada only
- Chose your desired floating frame, and we'll do the rest.
- Your artwork will arrive at your door professionally framed, and ready to hang on the wall.
- A floating frame (sometimes referred to as a shadow box frame) creates a “floating” effect on the art that's inside. That is, the canvas appears suspended within the frame without touching any of the sides, adding a dimensional effect with visual impact.
- Choose this option if you love the idea of your art being ready to hang on the wall when it arrives, with the added visual impact of the floating frame in your chosen colour/finish.
If you'd like to see these finishes described in even more detail, there are images on my website and blog soon.
Do you offer custom sizes?
While I don't offer custom sizes at this time, my online gallery features a wide range of sizes to perfectly suit your space. From small pieces that add life and colour to a small corner to expansive statement pieces that transform your entire room, you're sure to find the ideal dimensions to transform your home.
Where you have a particularly tall or wide space, and one piece isn't the right size, I recommend you combine two or more pieces as a gallery wall to fill your wall. You can view gallery sets here - Gallery sets
Will this artwork really transform my space?
Zahrina Robertson's art is designed to be an instant focal point. Whether you choose a large statement canvas with presence or a smaller size, it's captivating design will breathe new life into your room, creating a stunning visual impact. Imagine the joy of seeing this masterpiece grace your walls every day!
When will you have new originals available?
I release new original paintings every 2-3 months. Please note they sell out quickly. If you would like to hear first about originals being released please subscribe to my mailing list via the form at the bottom of this page. I notify my mailing list first, and following this I share releases on my social media accounts. @ZahrinaArtist on Instagram.
What is your painting process?
I am primarily an oil painter. A brief summary of my process is below.
All of my paintings start out as ideas and thoughts which connect to feelings, emotions and storytelling.. - I primarily use high quality oil paints.
I then add collage layers, paint, textures and other media to complete the piece.
When creating original works, my fine art paintings on canvas are mounted and framed.
Each finished piece is 100% unique and one-of-a-kind.
I'm also an artist, business owner. Do you do workshops or other trainings?
I'm passionate about how art, business, intuition and creativity enhances out mindset and future. JOIN US... You can view more over at my CREATIVE CIRCLE page.
LINK HERE: https://zahrinagallery.com/the-creative-circle-hosted-by-zahrina-robertson
I missed out on a favourite piece that's no longer available, Can I still get it?
Each artwork is a limited release, available for a short time only. This ensures that each piece remains truly special and allows me to continually create and share new art and inspiration with you. If a piece has been removed from my online gallery, it's no longer available for purchase.
To avoid missing out on future favourites, I recommend purchasing as soon as a piece truly speaks to you. These artworks are designed to transform your space and evoke feelings of joy, - don't let them slip away. If you have a particular colour palette you need, I continually release collections in different hues, so be sure to subscribe for email updates at the bottom of my website to hear first about new releases.
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
